Market Access

Field Reimbursement Managers (FRMs)

What is a Field Reimbursement Manager (FRM)?
A field reimbursement manager (FRM) is a field-based team part of the market access organization that is tasked with helping provider’s offices navigate reimbursement issues for the drug that the FRM is supporting. FRMs will partner with sales representatives to identify and help resolve any issues providers may have in getting the drug approved for their patients. They are often linked to patient support programs (hubs) and can serve as a conduit to linking those services to providers in order to make reimbursement easier.

FRMs are becoming more common in pharma organizations and specifically for specialty medications which often require a lot of additional documentation (such as prior authorizations) before payers will cover prescriptions for a given patient. Some brands may choose to hire a team of FRMs as full-time employees, while others may hire via contract through firms that offer such temporary support.